Question 1

How do I book a bike rental?

Accepted Answer

Booking a bike is simple! Visit our website or mobile app, select your city, choose your preferred bike, pick your rental dates, and complete the payment. You'll receive a confirmation with delivery details.

Question 2

What documents do I need to rent a bike?

Accepted Answer

You'll need a valid driving license, government-issued ID proof (Aadhar card, PAN card, or passport), and a credit/debit card for payment. For international travelers, a valid international driving permit is required.

Question 3

What is the minimum rental period?

Accepted Answer

Our minimum rental period is 24 hours (1 day). We also offer hourly rentals for short trips, weekly and monthly packages for longer stays, and corporate rentals for business needs.

Question 4

Do you provide helmets and safety gear?

Accepted Answer

Yes! We provide high-quality helmets, reflective vests, and basic safety gear with every rental at no additional cost. Safety is our top priority, and we ensure all equipment meets safety standards.

Question 5

What happens if the bike breaks down?

Accepted Answer

We provide 24/7 roadside assistance. If your bike breaks down, call our emergency number immediately. We'll try to provide assistance and make necessary arrangements.

Question 6

Is insurance included in the rental?

Accepted Answer

Yes, comprehensive insurance is included in all our rentals. This covers third-party liability, theft, and damage to the vehicle. We also offer additional personal accident coverage for riders.

Question 7

Can I extend my rental period?

Accepted Answer

Absolutely! You can extend your rental by calling our customer service or through the mobile app. Extensions are subject to bike availability and must be requested at least 4 hours before the current rental ends.

Question 8

What are your delivery and pickup options?

Accepted Answer

We offer doorstep delivery and pickup at your preferred location within city limits. Airport pickup/drop is also available. Delivery charges vary by location and are clearly displayed during booking.

Question 9

What is your cancellation policy?

Accepted Answer

No show means 100% deduction. 0-6 hrs prior: 75% withheld. 6-24 hrs prior: 50% withheld. 24-48 hrs prior: 25% withheld. More than 48 hrs: 10% withheld. Cancellation by RideNGo: full refund. Refunds processed within 7-10 working days.

Question 10

What is your refund policy?

Accepted Answer

The refunded amount will reflect in the customer's bank account within 7-10 business days.

Frequently Asked Questions